General Terms and Conditions

Document GTC-01 | Version: October 2026

Software, Online Purchasing and Credits, Academy and Authorised Services

These Terms use a modular structure. Parts I and VII apply to every order, purchase, account and service. The additional Part relevant to the product or service also applies. Mandatory consumer law prevails where applicable.

Applicability overview

PART I - GENERAL PROVISIONS

1. CRALOG and scope

These General Terms and Conditions (“Terms”) apply to products and services supplied by CRALOG A/S, CVR no. 33156715, Knoten 7, DK-9900 Frederikshavn, Denmark (“CRALOG”). Contact: info@cralog.com | +45 702 709 20.

The customer may be a company, Authorised Service Provider, employer, vessel owner, operator, manager, delegate, user or paying party acting for purposes relating to its trade, business or profession. A person accepting these Terms for an organisation confirms that they are authorised to bind that organisation.

Parts I and VII apply in all cases. Parts II-VI apply only where the relevant product, service, account, authorisation or activity is ordered, accessed, used or performed. An order confirmation, quotation, work order, employment order, subscription, course confirmation or separate written agreement may add to or vary these Terms. In case of conflict, the specifically agreed document prevails for that subject matter.

2. Formation of contract and acceptance

A contract is formed when CRALOG accepts an order or booking, issues a written confirmation, activates access, delivers a digital product, accepts a work order, commences performance, or otherwise confirms acceptance. An automated receipt does not necessarily constitute final acceptance.

These Terms may be accepted electronically at first login to go.cralog.com, during checkout, by written confirmation or by signature. CRALOG may record and retain evidence of the acceptance, including the identity of the user and customer, the accepted document version, and the date and time of acceptance. CRALOG will make the applicable version available in a form that can be stored or downloaded.

Information supplied to CRALOG must be accurate, complete and not misleading. CRALOG may refuse, suspend or cancel an order, booking, account, assessment, certification or service where required information, prerequisites, documentation or payment are missing or where acceptance would conflict with applicable requirements.

3. Prices, taxes, invoicing and payment

Prices are those shown in the quotation, order confirmation, checkout or applicable price list. Unless expressly stated otherwise, prices exclude VAT, duties, travel, accommodation, freight and third-party costs. The customer is responsible for applicable taxes and charges, except taxes imposed on CRALOG’s net income.

Payment is due at checkout or within the period stated on the invoice or confirmation. CRALOG may require advance payment and may withhold access, delivery, course participation, certificates, reports, Statements of Fitness or other deliverables until payment is received. Overdue amounts may accrue interest and recovery costs permitted by law.

The customer must raise a good-faith invoice dispute promptly and pay any undisputed amount when due. Set-off or withholding is not permitted except where required by mandatory law.

4. Customer responsibilities

The customer must provide timely, accurate and complete information, authorised contacts, safe access, suitable working conditions, necessary permits, equipment, documentation and cooperation. The customer is responsible for decisions and activities outside CRALOG’s agreed scope.

The customer must ensure that its users, delegates, employees, contractors and certified personnel comply with the provisions applicable to them. Credentials, identification, certificates, reports and CRALOG materials must be protected against loss, copying, unauthorised access or misuse.

5. Intellectual property and permitted use

CRALOG retains all intellectual property rights in CRALOG Software, websites, methods, templates, forms, checklists, reports, Statements of Fitness, certificates, databases, branding, including trademarks, and related CRALOG documentation. MARTEC and CRALOG’s other licensors and content providers retain their respective intellectual property rights in the e-learning, training materials and other content developed or supplied by them. No ownership transfers to the customer.

The customer receives only the limited, non-exclusive, non-transferable right necessary to use the purchased product or service for its intended internal purpose and within the agreed scope. Materials may not be copied, modified, reverse engineered, resold, sublicensed, published, used to build a competing product or removed from CRALOG’s control systems except with CRALOG’s written permission or where mandatory law permits.

6. Confidentiality

Each party must protect confidential information received from the other and use it only for the contract. Disclosure is permitted to personnel and professional advisers who need the information and are bound by confidentiality, or where required by law, court, competent authority, Maritime Administration, Recognized Organization, classification society, certification body or auditor.

Confidentiality does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. Safety, compliance, certification and authorisation information may be disclosed where reasonably necessary to verify status, protect safety, investigate misuse or meet applicable requirements.

7. Personal data

CRALOG processes personal data in accordance with the current CRALOG Privacy Policy. The customer must provide any required information to its personnel and must have a lawful basis for personal data submitted to CRALOG. Acceptance of these Terms is not consent to processing where a separate consent is legally required.

8. Suspension, termination and changes

CRALOG may suspend access, delivery, participation, certification functions or services where payment is overdue; security, misuse, safety, compliance or legal concerns arise; the customer breaches these Terms; prerequisites are not maintained; or suspension is reasonably necessary to protect CRALOG, users, vessels, equipment or third parties.

Either party may terminate an ongoing service for material breach not remedied within a reasonable written cure period, unless immediate termination is justified. Provisions intended to survive, including payment, confidentiality, intellectual property, records, liability and dispute provisions, remain effective.

CRALOG may update these Terms for future purchases and, for ongoing services, where reasonably necessary for law, regulation, security, functionality, authorisation or operational reasons. Material changes to an ongoing paid service will be communicated reasonably in advance where practicable. Changes do not retroactively alter a completed purchase unless agreed or required by law.

9. Warranties, liability and force majeure

CRALOG will perform services with reasonable professional care and in accordance with the agreed scope. Except as expressly stated and subject to mandatory law, products and services are provided without additional warranties, and CRALOG does not guarantee uninterrupted availability, a particular commercial result, certification, authorisation or future equipment performance.

To the extent permitted by law, CRALOG is not liable for indirect or consequential loss, including loss of profit, revenue, hire, production, contracts, data, goodwill, business interruption, delay, off-hire, demurrage or detention. CRALOG’s aggregate liability arising from the relevant order or service is limited to the amount paid or payable for that order or service during the twelve months preceding the event giving rise to liability. This limitation does not apply where prohibited by mandatory law.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, labour disputes, epidemic, government action, travel restrictions, transport disruption, communications or hosting failure, cyberattack, utility failure or supplier failure. Payment obligations already due are not excused.

10. Business customers and mandatory law

CRALOG supplies products and services under these Terms exclusively to companies, Authorised Service Providers, vessel owners, operators, employers and other customers acting for purposes relating to their trade, business or profession. CRALOG’s online purchasing functions are not offered to consumers.

A person accepting these Terms or placing an order confirms that the customer is acting for business purposes and that the person is authorised to act for the customer. If a transaction is nevertheless legally classified as a consumer transaction, nothing in these Terms excludes or restricts rights that cannot lawfully be excluded.

PART II - CRALOG SOFTWARE AND DIGITAL SERVICES

11. Accounts and license

CRALOG grants each authorised user a limited, revocable, non-exclusive and non-transferable right to access CRALOG Software during the agreed subscription or access period. A customer may register the number of individual users required for its organisation, subject to any applicable agreement or plan. Each user must have a separate login registered with a unique individual email address. Login credentials are personal and must not be shared or used by more than one person. Generic or shared email addresses, such as info@company.com, should not be used for individual user accounts. Only one active session is permitted for each user login, and a new login may automatically terminate the user’s previous active session.

The customer is responsible for approving, administering and removing its users and for ensuring that user information remains accurate and current. Suspected sharing, compromise or unauthorised use of a login must be reported to CRALOG without undue delay.

12. Acceptable use and system integrity

Users must not circumvent access controls; interfere with security or availability; introduce malware; scrape, bulk extract or republish data; impersonate another person; falsify records; use the Software outside certification or authorisation scope; or use it for unlawful, unsafe, misleading or competing purposes.

CRALOG may monitor technical and activity logs for security, quality, traceability, support and compliance. CRALOG may correct, restrict or preserve records where necessary for integrity, audit, certification, authorisation, safety or legal purposes.

13. Availability, maintenance and support

CRALOG aims to provide reliable access but does not guarantee uninterrupted or error-free operation. Maintenance, updates, security measures, third-party infrastructure and events outside CRALOG’s control may affect availability. CRALOG may change functionality where this does not materially remove the core paid service, or where required for security, law, standards, authorisation or technical integrity.

Support is provided through the channels and service level, if any, stated in the applicable plan or agreement. The customer must maintain compatible devices, browsers, connectivity and local security.

14. Records, export and account end

Records created for certification, authorisation, Statements of Fitness, inspections, traceability or audit may remain subject to CRALOG’s retention and control requirements after access ends. Account termination does not require CRALOG to delete records that must or may lawfully be retained.

Any export right, format or transition assistance is limited to what is included in the plan or required by mandatory law. The customer should obtain permitted exports before account closure. CRALOG may anonymise or delete other account data when no longer required.

PART III - ONLINE STORE AND CREDITS

15. Online purchase of credits and annual fees

Only customers with an existing written agreement with CRALOG and an authorised account may purchase credits or pay applicable annual fees online after login at go.cralog.com. Online purchases are made by credit card. Purchases cannot be made through the CRALOG App.

The quantity, currency, price, VAT and designated customer account shown at checkout form part of the order. The customer must verify the selected account, quantity and payment information before confirming payment.

Credits are delivered when they are added to the designated customer account. Payment of an annual fee is registered when CRALOG has received confirmation of the completed payment. A payment receipt or confirmation will be made available electronically.

Credits and annual fees may also be ordered or invoiced outside the online purchasing function and paid by bank transfer where agreed with CRALOG or stated in a quotation, order confirmation or invoice. Such payment is not an online store purchase

16. Credits

Credits are contractual units of use within CRALOG Software. They are not money, electronic money, a deposit or a transferable financial instrument, have no cash value and may be used only for the permitted functions and designated customer account. Where a validity period or expiry date applies, it will be stated at the time of purchase or in the applicable agreement, quotation or order confirmation.

Credits may not be resold, transferred between organisations or combined across unrelated customer accounts unless CRALOG agrees otherwise in writing. Credits are normally consumed when the relevant Statement of Fitness, report, inspection or other credited transaction is issued or completed through CRALOG Software.

Purchased or allocated credits are generally non-refundable and cannot be exchanged for cash. However, CRALOG may, at its discretion or in accordance with a written agreement, restore or re-credit credits. This may include credits relating to a corrected or duplicated Statement of Fitness, an OEM agreement concerning a vessel or equipment, a verified software error, a customer contribution that assists CRALOG in identifying or resolving a software issue, or other circumstances accepted by CRALOG.

Any restoration or re-crediting applies only to the specific case and does not create an entitlement or precedent for other transactions.

17. Digital products, cancellation and refunds

For business customers, digital products, Software access and credits are non-cancellable and non-refundable once delivery or performance has begun, unless otherwise stated in these Terms, the applicable order confirmation or a written agreement with CRALOG.

Restoration or re-crediting of credits is governed by section 16. E-learning and other digital Academy products are governed by section 21.

PART IV - CRALOG ACADEMY

18. Bookings and prerequisites

These provisions apply to courses, training, e-learning, assessments, reassessments, certification activities and related Academy services provided for professional or vocational purposes. Bookings must be connected to an employer, Authorised Service Provider or other business organisation. A booking may be submitted by the delegate, employer, client, Authorised Service Provider, funding body or paying party.

At the request of the booking party, an invoice may be issued to the individual delegate or another paying party, including in connection with IKUF or a similar national or international competence-development or funding scheme. The identity of the invoice recipient or paying party does not by itself change the professional or vocational purpose of the booking or the identity of the contracting customer. The booking party must ensure that all submitted information and prerequisite evidence is accurate, complete and timely.

Required documentation may include previous certificates, training records, employer confirmations, inspection records, Statements of Fitness, photographs, videos, reports, practical-experience evidence, identity and visa documents and other material necessary for administration, assessment, certification, safety or compliance.

Participation does not guarantee certification. Certification, level and scope depend on prerequisite evidence, documented experience, attendance, conduct, assessment or reassessment results and applicable requirements. CRALOG may refuse, postpone or limit participation or certification where requirements are not met.

19. Academy cancellation by CRALOG

CRALOG may cancel a physical course up to 14 calendar days before commencement if the required minimum number of delegates is not reached. CRALOG may also cancel or postpone at any time where unforeseen events, safety concerns, instructor unavailability, facility issues, travel restrictions, force majeure or operational circumstances make delivery impossible, unsafe, impractical or unsuitable.

If CRALOG cancels a physical course, the course fee paid will be refunded or transferred to another agreed course date. CRALOG is not responsible for travel, accommodation, visa, transport, lost working time, loss of income, exchange-rate loss or other related costs, except where mandatory law provides otherwise.

20. Delegate cancellation of physical courses

Cancellation must be sent in writing to book@cralog.com. Unless CRALOG agrees otherwise, the following fee applies:

• 16 or more calendar days before commencement: no charge;
• 15-11 days: 25%;
• 10-6 days: 50%;
• 5 days or less, including non-attendance: 100%.

Failure to attend, late arrival preventing participation, failure to complete, or refusal because required payment, documents or prerequisites were not provided is treated as cancellation within 5 days. Fees apply regardless of illness, travel, visa, employer change, vessel delay, weather or operational requirements unless CRALOG agrees otherwise or mandatory law requires otherwise.

A replacement delegate from the same booking party may be accepted without a cancellation fee if requested at least 6 calendar days before commencement and the replacement meets all prerequisites. CRALOG may refuse or charge the applicable fee for later replacement requests.

21. E-learning and digital Academy products

E-learning and related digital Academy products may be developed, supplied or hosted by third-party providers, including MARTEC, and may be delivered through an external learning platform, including the Rise platform. Access may require a separate invitation or user account and remains subject to the applicable technical and security requirements of the relevant platform.

Unless CRALOG agrees otherwise, e-learning and other digital Academy products are non-cancellable and non-refundable after access has been issued or performance has begun.

Access periods, completion deadlines, permitted attempts and prerequisites are those stated in the booking confirmation or course information. User accounts are personal and must not be shared. Course content and materials may not be copied, distributed, published or used to assist another candidate improperly.

CRALOG may replace a hosting platform or delivery provider where this does not materially reduce the purchased course content or agreed learning service.

22. Conduct, assessment and certificates

Delegates must follow Academy instructions, safety rules, examination integrity, confidentiality and the CRALOG Academy Delegate Declaration. CRALOG may remove a delegate for unsafe, disruptive, dishonest, abusive or non-compliant conduct without refund where justified.

Certificates and competence records remain subject to verification, validity, scope, suspension, withdrawal, reassessment and renewal requirements. CRALOG may correct administrative errors and may investigate suspected falsification, misuse or material non-compliance.

PART V - CRALOG AS AUTHORISED SERVICE PROVIDER

23. Authorised services and agreed scope

CRALOG may provide statutory inspections, maintenance, thorough examination, operational testing, overhaul, repair, equipment testing, documentation, reporting and related verification under the Authorised Service Provider (“ASP”) authorisation held by CRALOG A/S.

CRALOG acts as ASP only for work expressly issued or accepted by CRALOG under a specific quotation, work order, employment order, assignment or instruction and performed under CRALOG’s authority, quality management system, procedures and CRALOG Software. Training, certification, a CRALOG profile or Software use alone does not place work under CRALOG’s ASP responsibility.

24. Conditions for CRALOG ASP responsibility

CRALOG accepts responsibility as ASP only where the technician acts under a specific CRALOG instruction; operates under CRALOG’s authority and QA; works within valid certification, competence and assigned scope; and the required report, Statement of Fitness or other deliverable is created, controlled and issued under CRALOG authorisation through CRALOG Software, unless CRALOG confirms otherwise in writing.

Work under another organisation’s authorisation, QA, work order, instruction or responsibility remains that organisation’s responsibility, even where the technician was trained or certified by CRALOG ACADEMY or uses CRALOG Software. The technician and customer must make the acting ASP clear to the vessel and relevant parties.

25. Customer and vessel obligations

The customer must provide accurate equipment and vessel information, service history, manuals, certificates, safe access, permits, competent assistance, suitable test conditions and all information necessary for correct and safe performance. CRALOG may stop work where conditions are unsafe, information is inadequate, interference occurs or the agreed scope cannot be performed properly.

A report or Statement of Fitness reflects the scope and findings at the time of service. It is not a general warranty of future performance, seaworthiness, design, manufacture, installation, maintenance history or matters outside the expressly stated scope.

PART VI - PERSONNEL UNDER CRALOG AUTHORISATION

26. Employment orders, QA and Code of Conduct

Certified personnel may act for CRALOG only for a job specifically issued or accepted by CRALOG and within valid competence and assigned scope. They must comply with the relevant employment order, CRALOG QA, controlled procedures, HSE rules, Software requirements, confidentiality, impartiality and Code of Conduct.

Personnel must not lend credentials or identification, misuse CRALOG authorisation, mix authorisations, issue off-platform CRALOG deliverables, falsify records or delegate their authorised role without written approval. They must stop work and report pressure, unsafe conditions, conflicts, errors, incidents, non-conformities and suspected misuse immediately.

CRALOG may restrict, suspend or withdraw the right to act under its authorisation where required for safety, quality, competence, compliance, contract or authorisation reasons. The CRALOG Academy Delegate Declaration applies to personnel who have signed it.

PART VII - FINAL PROVISIONS

27. Governing law and disputes

These Terms are governed by Danish law, excluding conflict-of-law rules. The courts of Denmark, with the court having jurisdiction at CRALOG’s registered office as agreed venue where legally permissible, have jurisdiction. The parties should first attempt in good faith to resolve disputes through direct discussion.

If a transaction is nevertheless legally classified as a consumer transaction, this clause does not remove any mandatory right to bring proceedings before another competent court or to use an applicable consumer complaint or alternative dispute resolution procedure.

28. Entire agreement, severability and language

The applicable Terms, order documents and referenced policies constitute the agreement for the relevant subject matter and replace earlier statements on that subject. Failure to enforce a provision is not a waiver. If a provision is invalid or unenforceable, it will be adjusted or severed to the minimum extent necessary without affecting the remainder.

The English version governs unless CRALOG expressly agrees that another language version is controlling. Headings aid navigation and do not limit interpretation.